Network Changes Got You Down!?!?

 

We regularly get calls from customers wanting a technician to come out because the copier “suddenly stopped working”.  This can be a very frustrating experience for everyone involved, especially if it happens to be the result of changes to a customers network.

Since networks are entirely separate from the copier itself, it’s not usually covered within a service plan.  This can be a hard thing to explain when it has a direct impact on a copier’s functionality.

Here’s what to do if you decide to make changes to your network and it affects your copiers functionality.

On Your Copier

  1. Go to the Tools menu
  2. Network settings
  3. TCP/IP
  4. IPV4 (make sure IPV6 is disabled unless your network has been set up to use it instead of IPV4)
  5. Dynamic addressing – ENABLE this if it isn’t already
  6. Restart the copier and then follow the above steps to get back to the IPV4 menu
  7. Copy down the listed IP address designated for your device and then…
  8. DISABLE dynamic addressing and make sure that the new IP address is entered as the chosen address

 

On Your Computer

  1. Go to “Devices and Printers” in the start menu
  2. Add printer
  3. Add local printer
  4. Use existing port if the new IP address is listed, If it is not, use create new port
  5. Standard TCP/IP
  6. Enter new IP address
  7. Share on network

* Helpful Tip

You can change the default print to Black and White while you are in the Devices and Printers menu

  1. Go to printer preferences
  2. Image options
  3. Select Monochrome or Black and White as the default